Datasets / UKBA percentage of complaints responded to within service standard


UKBA percentage of complaints responded to within service standard

Published By Home Office

Issued almost 6 years ago

GB
final

Summary

Type of release
ongoing release of a series of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Description

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency provides. For each category of complaint, it also shows the number and the proportion that were dealt with within service standards. From April 2014 this dataset has been continued as the UK Visas & Immigration Customer Service Operations