Bronze level automatically awarded GB final

This data has achieved Bronze level on 28 October 2014 which means this data makes a great start at the basics of publishing open data.

UKBA percentage of complaints responded to within service standard

Summary

Type of release
ongoing release of a series of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Release Date
26 August 2011
Modified Date
9 October 2014
Update Frequency
annual
Publishers
Home Office public.enquiries@homeoffice.gsi.gov.uk
Keywords
Administration, Government, complaints-procedures, immigration-and-nationality, immigration-control, performance-management

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Description

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency provides. For each category of complaint, it also shows the number and the proportion that were dealt with within service standards. From April 2014 this dataset has been continued as the UK Visas & Immigration Customer Service Operations

General Information

Legal Information

  • This data was

    originally created or generated by its curator Do you think this data is incorrect? Let us know

  • The rights statement is at

    http://data.gov.uk/dataset/complaints-response-ukba Do you think this data is incorrect? Let us know

  • This data is available under

    UK Open Government Licence Do you think this data is incorrect? Let us know

  • The content is available under

    UK Open Government Licence Do you think this data is incorrect? Let us know

  • This data contains

    no data about individuals Do you think this data is incorrect? Let us know

  • There are

    yes, and the rights are all held by the same person or organisation Do you think this data is incorrect? Let us know

Practical Information

  • This data changes

    no Do you think this data is incorrect? Let us know

  • The data appears in this collection

    http://data.gov.uk Do you think this data is incorrect? Let us know

Technical Information

  • Releases of this data are listed at

    http://data.gov.uk/api/rest/package/complaints-response-ukba Do you think this data is incorrect? Let us know

  • This data is

    machine-readable Do you think this data is incorrect? Let us know

  • The format of this data is

    a standard open format Do you think this data is incorrect? Let us know

Social Information

  • The documentation includes machine-readable data for

    title Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    description Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    release frequency Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    publisher Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    keyword(s) or tag(s) Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    distribution(s) Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    release date Do you think this data is incorrect? Let us know

  • The documentation includes machine-readable data for

    modification date Do you think this data is incorrect? Let us know

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