Datasets / NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

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Published By Department for Communities and Local Government

Issued about 10 years ago

GB
final

Summary

Type of release
ongoing release of a series of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Description

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

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