Datasets / UK Visas & Immigration Customer Service Standards


UK Visas & Immigration Customer Service Standards

Published By Home Office

Issued about 6 years ago

GB
final

Summary

Type of release
a one-off release of a set of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Description

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, MPs Emails and MP further action cases. Includes data previously published in UKBA percentage of complaints responded to within service standards.