Datasets / Automated Call Distribution System


Automated Call Distribution System

Published By Department of Justice

Issued about 9 years ago

US
beta

Summary

Type of release
a one-off release of a set of related datasets

Data Licence
Not Applicable

Content Licence
Creative Commons CCZero

Verification
automatically awarded

Description

The Automated Call Distribution (ACD) System enables customer calls for IT support through a single nationwide telephone number to connect automatically to available Enteprise Operations Center IT Specialists. This system is required by the FBI to provide