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This data has achieved Bronze level on 28 October 2014 which means this data makes a great start at the basics of publishing open data.

UKBA percentage of complaints responded to within service standard

Summary

Type of release
ongoing release of a series of related datasets

Licence
UK Open Government Licence

Verification
automatically awarded

Release Date
26 August 2011
Modified Date
9 October 2014
Update Frequency
annual
Publishers
Home Office public.enquiries@homeoffice.gsi.gov.uk
Keywords
Administration, Government, complaints-procedures, immigration-and-nationality, immigration-control, performance-management

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Description

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency provides. For each category of complaint, it also shows the number and the proportion that were dealt with within service standards. From April 2014 this dataset has been continued as the UK Visas & Immigration Customer Service Operations


Información General


Información legal

  • Estos datos fueron

    Creado originalmente o generado por su curador Do you think this data is incorrect? Let us know

  • La declaración sobre derechos está en

    http://data.gov.uk/dataset/complaints-response-ukba Do you think this data is incorrect? Let us know

  • Los datos están disponibles bajo

    UK Open Government Licence Do you think this data is incorrect? Let us know

  • El contenido se encuentra disponible bajo

    UK Open Government Licence Do you think this data is incorrect? Let us know

  • Estos datos contienen

    Ningún dato sobre individuos Do you think this data is incorrect? Let us know

  • Existen

    yes, and the rights are all held by the same person or organisation Do you think this data is incorrect? Let us know


Información práctica

  • Estos datos cambien

    no Do you think this data is incorrect? Let us know

  • Los datos aparecen en esta colección.

    http://data.gov.uk Do you think this data is incorrect? Let us know


Información técnica

  • Lanzamientos de estos datos se enlistan en

    http://data.gov.uk/api/rest/package/complaints-response-ukba Do you think this data is incorrect? Let us know

  • Estos datos son

    Lectura mecánica Do you think this data is incorrect? Let us know

  • El formato de estos datos es

    Un formato abierto estandar Do you think this data is incorrect? Let us know


Información social

  • La documentación incluye datos legibles por máquina para

    Título Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Descripción Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Frecuencia de liberación Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Editor Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Palabra(s) clave o etiqueta(s) Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Distribución Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Fecha de lanzamiento Do you think this data is incorrect? Let us know

  • La documentación incluye datos legibles por máquina para

    Fecha de modificación Do you think this data is incorrect? Let us know