Datasets / Verint/Impact 360

Verint/Impact 360

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Published By Social Security Administration

Issued almost 10 years ago

US
beta

Summary

Type of release
a one-off release of a set of related datasets

Data Licence
Not Applicable

Content Licence
Creative Commons CCZero

Verification
automatically awarded

Description

The CARE 2020 workforce optimization system stores information about agent activity, service observations, performance indicators (KPIs), work schedules.

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